A client called the help line last night and left a voice message, and the client was extremely difficult to understand, and i tried my best to make out the message.
I could hear the guy telling me that the complication was the AC unit, but I did not hear most of his cellphone number or his name.
I knew he would mentioned Orland Park, which is a small suburb outside of Chicago, but orland Park is an section that the people I was with and I service. I tried to match the cellphone number with a single of our existing buyers, but I didn’t have any luck. I hoped the client would call againâ€¦ Around 10:30 in the day, I saw another cellphone number on the caller ID from Orland Park. I hoped it was the same client calling again. I answered the cellphone and the guy on the line started yelling and screaming! She demanded to think where the repair worker was to fix his AC unit. I asked the guy very politely to calm down. I asked his if he had an appointment. She told me that he left a message on the answering repair and then I knew the guy was the guy the people I was with and I were trying to reach. I calmly told the guy that his message was too difficult to understand. I told his that the people I was with and I had a service worker kneeling by and the people I was with and I would send someone instantaneously. After the guy realized that the complication was a easy miscommunication error, he stopped yelling and asked me to send someone as soon as possible.