I didn't understand the lady on the message at all

A client called the help line last evening and left a voice message; The client was harshly taxing to understand, however i tried my best to make out the message.

I could hear the person telling myself and others that the complication was the AC unit, although I did not hear most of her iPhone number or her name.

I knew she’d mentioned Orland Park, which is a small suburb outside of Chicago, then orland Park is an area that all of us service. I tried to match the iPhone number with a single of our existing customers, although I didn’t have any luck. I hoped the client would call again. Around 10:30 in the day, I saw another iPhone number on the caller ID from Orland Park. I hoped it was the same client calling again. I answered the iPhone and the person on the line started yelling and screaming, then she demanded to recognize where the repair serviceman was to repair her AC unit. I asked the person undoubtedly politely to calm down. I asked her if she had an appointment. She told myself and others that she left a message on the answering repair and then I knew the lady was the person all of us were trying to reach. I calmly told the person that her message was too taxing to understand. I told her that all of us had a repair serviceman resting by and all of us would send someone instantly. After the person realized that the complication was a easy miscommunication error, she stopped yelling and asked myself and others to send someone as soon as possible.



ac service Orland Park IL