The appointment ran late

I drove all the way out to the country on Thursday. I had a client that needed a service on a ductless Heating and A/C unit. I tied up the service appointment for 9 am. I also tied up a furnace tune up for later in the afternoon. I sincerely didn’t believe how long it was going to take to complete the service on the ductless Heating and A/C unit, and the client didn’t have a lot to say about the problem, so I was going into the task completely blind. I unquestionably didn’t believe what to expect. The ductless Heating and A/C task took a lot longer than I expected. The tune up task was in Orland Park and I was still an hour away when the appointment time was getting close. I contacted the Orland park heating tune-up client and told the woman that I was going to be late. I apologized for the delay, but the client didn’t seem genuinely concerned at all. She provided to reschedule her appointment until the next afternoon. I hated to reschedule the customer, however I thought it was the best scenario in the situation. I didn’t finish with the ductless Heating and A/C unit until well after 4, by that time of the afternoon, I was ready to go home. I was much more equipped to deal with the service on the next afternoon. Even though it was Saturday, I tested the Orland Park client and handled the tune up. I didn’t even charge extra fees for the Saturday service since it was our fault that the task did not get completed on Thursday.

ac installation Orland Park Illinois