Great customer service is important to me

Great customer service is absolutely important to me.

I think that great customer service will keep customers coming back year after year.

I own an Elgin heating and AC repair service. I try to make sure that all of my customers feel like they are family. The Elgin heating and AC repair service company has been open for 15 years. I know almost all of the people in the area and I am happy when I meet new faces as well. Our company offers 24/7 emergency services. I have a team of experts that can provide around the clock services to all of our commercial and residential service customers. We offer competitive pricing and a satisfaction guarantee. One of my customers was unhappy with a bill that they received from a technician that repaired the AC unit in their commercial business. I told the customer that I would find the bill and come down to the business so we could discuss the repairs. As the owner of the Elgin heating and AC repair business, it’s up to me to make sure that every customer is satisfied. I looked at the bill and it seemed reasonable to me. I met with the customer who believed that she should pay about 20% less, because it only took my technician 4 hours to complete the work. She did not believe that the rate was reasonable and felt that we were charging for 5 hours instead of four. I was happy to adjust the bill so my commercial customer was happy and felt like she was hurt.

 

Great customer service is important to me